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  • How do I book an appointment?
    Call 844-200-2426 to book an appointment with one of our providers.
  • How do I cancel or reschedule an appointment?
    To cancel an appointment, please call 844-200-2426 to reach one of our customer care representatives. If you are unable to keep your scheduled appointment, please contact us at least 24 hours before your appointment. An appointment that is not cancelled or rescheduled means another patient is unable to see a doctor for their medical needs.
  • Do the clinics take walk-in patients?
    Yes, we do take walk-in patients and encourage patients to schedule an appointment by calling 844-200-2426 to better accommodate your needs and schedule.
  • Can I book an appointment if I don’t have insurance?
    Yes, you can book an appointment even if you don’t have insurance. If you don’t have insurance, you can either pay for your services out of pocket, or apply for the sliding fee program and pay a discounted fee if you qualify.
  • Are you a free clinic?
    OPSAM HEALTH is not a free clinic and is a Federally Qualified Health Center (FQHC). However, we do take all patients whether you have insurance or not.
  • How can I apply for the sliding fee program?
    To apply for the sliding fee program, please provide proof of income or a tax return statement. If you are unemployed, please provide a self-declaration statement that must be notarized and brought to the clinic within 14 days.
  • What types of payment does OPSAM HEALTH accept?
    We accept cash, credit card, and checks. In most cases, billing statements will be sent out monthly. We are also offering payment plans. Please call 800-244-2426, choose admin, then billing to speak to one of our representatives.
  • When do I arrive to my scheduled appointment?
    To provide the best care to our patients, it is important that you keep your appointments and arrive 15 minutes before your appointment if you have a follow-up appointment and 30 minutes if you are a NEW patient.
  • What services are available?
    Please see our Services & Programs Page.
  • How can I get my lab or imaging results?
    If you receive an abnormal result, our staff members will contact you to make an appointment to review the results. If you receive a normal result, our staff members will also be contacting you to let you know. You can also access your lab results through the patient portal. For any questions on how to set up your patient portal, please call 844-200-2426 for more information.
  • How can I get a referral to a specialist?
    Your provider will determine if a referral is necessary, and will ask a care coordinator to reach out to you to coordinate a referral. Please allow 24-72 hours for our care coordinators to contact you for urgent cases, and allow fourteen days for our care coordinators to contact you for routine referrals.
  • Do you provide translation services for appointments? What type of translation services are available?
    Yes, we provide translation services for all patients who request one. Please notify our staff if you need translation services at least three days prior to your appointment.
  • Do you provide transportation for appointments?
    If transportation aid is necessary, please call your health plan to discuss your transportation needs. Important: some health plans require 2 weeks’ notice to confirm requested transportation.
  • Can I book an appointment after clinic hours?
    Please call during these times when our call center is available: 8:00 am – 5:00 pm (Mon- Fri)
  • Where are the clinics located?
    Please refer to the Locations Page to find where all the clinics are located.
  • What are the hours of operation?
    Please refer to the Locations Page to find the hours of operation for all clinics.
  • Is there a pharmacy connected to OPSAM HEALTH locations?
    There are no pharmacies onsite at OPSAM HEALTH locations. However, we partner with many local pharmacies to provide discounted drug prescriptions for uninsured patients. Please ask an OPSAM HEALTH staff member for more details.
  • How can I have my prescription refilled?
    Please call 844-200-2426 to have your prescription refilled. Please allow two business days for your refill request to be completed.
  • Can I choose my provider?
    Yes, depending on the service and availability of our providers, we try our best to provide as many options as possible for our patients to choose from.
  • Myself or a family member is undocumented, will we still be able to access your services?
    Yes, we accept all patients regardless of immigration status, and do not turn away patients because of an inability to pay. OPSAM HEALTH does not ask people for proof of immigration status. Children, 19 and younger, who are undocumented may qualify for full-scope Medi-Cal based on household income, number of people in the house and state residency. For adults, we charge fees that are based on a sliding fee scale that is dependent on the treatment, the patient’s income and family size.

Health Plans

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Partners + Sponsors

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